General Rules

Treat the home like it would be your own

1. Cleanliness:Guests should not leave the property in a state that requires excessive or deep cleaning (mouldy dishes, soiled carpets, stains from pets, etc.). Cleaning is only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.).
2. Litter: Guests should put their trash in designated trash receptacles and be mindful of excessive amounts of trash.
3. Damage:Where guests cause damage that is beyond normal wear and tear, we expect guests to us of the damage as soon as possible and work with us to find a reasonable solution. Guests are expected to pay reasonable requests for reimbursement if they’re responsible for damage, missing items, or unexpected cleaning costs.

Follow the House Rules

Check-in and Check-Out

1. Check-In after 3:00PM
2. Checkout before 12:00PM
3. Self-check-in with door code

During your stay

1. Maximum of 6 guests
2. No pets
3. No Parties or Events
4. No Smoking

Before you leave

1. Gather used towels
2. Throw trash away
3. Turn things off
4. Return keys

Cancellation and Refund policy

Standard cancellation policy (for stays less than 30 days)

1. If guests cancel at least 60 days before check-in, but after the 24-hour cancellation period, they’ll receive 50% refund including full taxes.
2. If a guest cancels less than 60 days before check-in, but after the 24-hour cancellation period, the guest will receive a refund of pro-rated taxes

Long-term cancellation policy (for stays > than 1 month)

1. The Guest will receive a full refund including taxes if cancelled within 48 hours of booking, and the cancellation must occur at least 60 days before check-in
2. If a guest cancels after that, they’ll receive a full refund of taxes, and 100% to be paid for the nights already spent, plus the next 30 nights from the reservation
3. If fewer than 30 nights remain on the reservation when the guest cancels, the guest receive a pro-rated refund of taxes, and 100% to be paid for all of those remaining nights

Our responsibility for your booking

For all bookings we act as the Property Owner.

Your responsibilities

Passports & visas

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your accommodation booking. We can only provide general information about this. Passports are required for international travel. You will not be permitted to depart without necessary documentation. There may be additional requirements for international travel, such as inoculations or visas, and some countries require that passports be valid for six months or longer beyond your stay in the country. Passport and entry requirements are subject to change at any time without notice. We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.

Insurance

You must purchase adequate travel insurance for your accommodation booking. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your needs, ensuring it covers all the activities you plan to undertake and protects you against cancellation, medical and repatriation expenses and personal liability claims. Please read your policy details carefully and take them with you. If you choose to travel without adequate insurance cover, neither we nor the Property Owner will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.

Travel advice

For up-to-date travel advice we recommend that you consult the government websites for your country of residence before booking to make an informed decision about your chosen accommodation and the destination in which your booking will take place, and again before departure.

Tourist taxes

Tourist tax

As many countries, Malaysia has also introduced a Tourist Tax which is a MYR10 per night and villa, the amount is payable on arrival.

Why you must pay

These taxes are something new and specifically aimed at tourists. It is a cost beyond our control and the control of the Property Owner of your accommodation, being a government-imposed tax that has to be paid when you stay in the accommodation.

Accommodation – important information

Televisions and satellite TV

All of our televisions are equipment with Google TV feature and YouTube, Prime and Netflix are installed. You will have to use your own application accounts in order to view or view without advertisement. If you specifically wish to watch a televised event (such as sport, Olympics, match, concert or news) we make no guarantee that the event can be watched at your rental property and you will be advised to visit a nearby bar or restaurant or bar that is showing it.

WiFi

We will make every effort to make this service available to you but is not able to guarantee 100% uptime. Internet connections do not form part of your contract even if they are available free of charge in all properties and they are not intended for business use. There may also be restrictions on the availability and speed of the service transmitted by the local provider and technical issues may cause temporary withdrawal of internet facilities.

Neighbours

All our properties are in residential areas and most of our neighbours live here full-time. Please avoid excessive noise in general so that everyone can enjoy their stay.

Quiet hours are between 11 p.m. and 8 a.m. to ensure our neighbours can enjoy a night of undisturbed sleep.

Lost Property

It is your responsibility to ensure that all personal belongings are collected at the end of your stay. Any personal items left behind in the property may be removed by the laundry/cleaning and may not be able to be retrieved. We cannot accept responsibility for any left personal belongings.

Alarm and Security

Where an alarm is fitted at the property, it is essential that you activate it when not at the property. The property may also have security cameras (CCTV) which are only for monitoring purposes.

• 1. Safety: If you have children in your party, before booking accommodation, please submit questions via email that will help you choose a villa that is most suitable for your needs. We will be pleased to answer your questions or concerns. Despite our efforts and advice, it is ultimately your responsibility for the care and safety of the members of your group. Some properties may have low walls, steps inside and out of the property, night balconies with railings and nearby driveways and roads. No accommodation can be considered perfectly child safe and where our property description mentions ‘child safe’ areas, these are subjective and may not offer the same safety that you expect for your family.
  2. Weather. Even on holiday it does occasionally rain. Rain and other weather conditions are not our responsibility. Not all holiday rental accommodation is designed for adverse weather conditions, including heavy rain, excessive heat, cold or dampness. If you are booking pre-season please bring appropriate warm clothing.
  3. Local Life. When choosing to holiday abroad, you become a guest in another country. Local life goes on around you and although we choose our properties carefully we cannot be held responsible for a nearby neighbour deciding to do a home repair, cut their grass or any other maintenance. Local authorities have a duty to repair roads and footpaths, strim grass and clean the beaches.
  4. Wildlife. In hot climates, wildlife, flora and fauna thrive. During your holiday it is possible to encounter chickens, barking dogs, goats, donkeys, rodents, wasps and biting insects, or anything else reasonably expected to exist in the natural environment in which many of the properties we feature are situated. Inside your property flies and ants can be reduced by keeping any food and drink items in the fridges and to clean any food leftovers away immediately. Mosquito and ant spray can be easily bought locally if you require it. The maid can also be asked to remove any nests or infestation. If the problem is serious and has an impact on your stay, it is essential that you notify the Property Owner of its severity so that we can arrange a professional exterminator to visit the property.
  5. Cats. The Mediterranean has many stray animals, including cats. These do not belong to a property and rarely cause any problems. If you dislike cats or have a fear of them, please bring this to our attention before booking so that we can advise on a suitable location for your booking.
• Breakage Damage Waiver

• 1. Accommodation Breakages and Respect. To cover accidental breakages each client staying in one of the properties we feature is required to pay 7 Euros for a Breakage Damage Waiver’ (BDW) or a security deposit. The optional BDW can easily be paid at the same time as your accommodation balance and covers accidental breakages to the property which may occur during your stay so that they can be replaced in time for the next clients. The BDW covers all accidental breakages inside and outside of the property including (for example) glasses, plates, spillages, sunbeds and umbrellas. (The latter are easily blown away in afternoon breezes and can be costly to replace.) BDW covers accidental breakages up to a maximum value of 500 Euros per person. However, we request that you respect your accommodation and in the event of serious abuse to your property by any members of your party, you may be asked by the Property Owner to leave. If any of your party cause problems to nearby properties in respect of damage, annoyance or abuse, they will be asked to leave the accommodation. The BDW is non-refundable.
  2. RSD (Refundable Security Deposit) If your group of arrival guests is under the age of 25 years old, you will need to pay RSD (Refundable Security Deposit) of 150 euros per person, which is fully refundable if the villa is left clean and tidy and without any damages after your departure from the villa.
• Information for bookings:

• 1. Accommodation Arrival and Departure times. Check-in time is from 16:00. It is possible to arrive from 13:00 to leave bags and use the pool, however, the cleaning/maintenance team may be at the property until 16:00 and we ask that you respect them while they complete preparations to your accommodation. Check-out time is 10:00. On your departure day, your maid may arrive from 09:00 to start preparing the property for the next clients. If you require an earlier check- in or a later check-out, please contact us and we will liaise with the Property Owner to see if this is possible.
  2. Swimming Pool Usage. Pools may not be available early and late in the season depending on the weather. Pools are closed and no swimming is permitted during thunder storms and at night.
• Other important terms

• 1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms and conditions.
  2. If a court finds part of these terms and conditions illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  3. Which laws apply to these terms and conditions and where you may bring legal proceedings. These terms and conditions are written in accordance with English law and you can bring legal proceedings in respect of your booking in the English courts.
  4. Our properties operate on a self-catering basis. As such, the provision of essentials is subject to the discretion of the owner and may not be guaranteed.
  5. For any ancillary services booked through Agni Travel Ltd, we act solely as an agent arranging the services on your behalf with third-party providers. Your contract for these services is directly with the respective service provider.